What Information Do You Collect About Me?

We collect no information about you as you browse. We do not use cookies at all. We would LIKE some cookies, and if they're chocolate-chip we will even say "thank you."

If you order we collect only your shipping information and email address. We check with you once by email to be sure that your goods arrived in satisfactory condition. None of this information is ever shared with any other person or company. We don't even collect your payment information — credit transactions are handled through Paypal, and we have no access at all to your credit card or banking information.

Free Bonus Material - Ongoing Support

Most products have an online support page, frequently updated with free bonus content and new information. Access is free to our customers - the address is marked on each product (look on the case or label - DVDs also have video segments with access information). If you need guidance to the correct web address for your free updates, email me.

I am always glad to read and respond to questions or comments from anyone, whether you have bought a product or not. So don't be a stranger, go ahead and email me.

Satisfaction Guarantee

All our goods and services come with an unconditional guarantee. Your purchases will arrive safely and undamaged, or we will immediately re-ship without charge. Your satisfaction is guaranteed, and you may return any item for a full refund for any reason within 7 days of receiving it.

Shipping

Shipping is free to U.S. addresses, including APO and FPO addresses. Almost all orders are shipped the same day ordered or the next day, by US Postal Service First Class Mail. Orders from non-U.S. addresses are shipped by First Class Mail International.

Contact Us

Email me at products@goodmagic.com

Mail:
Blue Ridge Online Sales
4821 South 31st Street - A-1
Arlington VA 22206

Phone: 703-671-2456 between 10am-5pm Monday-Friday

Comments in our podcasts and postings in our blog

Although we make a sincere effort to edit our podcasts with a view toward appropriateness for our audience, they are intended for adults and/or those who are mature enough to appreciate frank discussions. Strong opinions or language may be included, and unpopular opinions may be expressed.

The podcasts and blog often refer to stunts and acts which are highly dangerous. We advise you never to attempt these acts, which cannot be made safe. Those who perform them have been trained under the direct supervision of experienced performers, and those who desire to learn them should do so only under similar supervision. No amount of listening or reading can substitute for such training. Even with such personal teaching, each performer must understand that he or she alone is responsible for any injuries the performer may suffer, and for any hazards their audiences may be exposed to. We expressly disclaim any such responsibility.

Sideshow Podcast/Blog Disclaimer

Any opinions expressed in my podcast, or in postings in my blog, are exclusively the opinions and comments of their authors. They do not necessarily represent the opinions of Blue Ridge Entertainment, Ross MacRae, or Wayne Keyser. We will not be responsible or liable for any claim arising from the content of said discussions or postings, or for any error, omission, falsehood, slander, libel, defamation, hazard or inaccuracy contained in information within such podcasts or postings on this site.

It's sad that a statement like this has to be made, but here it is: Anyone looking to sue over matters like this is a scumbag. However, the web has an unavoidable "wild West" rowdiness that supercedes some people's better nature and judgment. Accordingly, we will cooperate fully with any law enforcement agency or court order directing us to disclose the identity of anyone posting or transmitting any material alleged to be unlawful, defamatory, fraudulent, threatening, or libelous, or any material that could constitute or encourage conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.

"Ahem … You seem to have a frivolous attitude…"

Yeah, so? I am entirely serious about the policies set forth here. I am extremely serious about providing excellent customer service - just see my eBay feedback to determine that for yourself. Beyond that … I figure life's entirely too short not to have fun.

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